Privacy Policy

1. Introduction

Gulf Air Solutions Trading Est. ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit www.gulfairsolutions.com or contact us for our HVAC and industrial products and services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit an enquiry or contact form.
• Project Information: Details you provide about your project requirements, location, and product specifications.
• Usage Data: Pages visited, time spent on the site, browser type, and IP address collected automatically via cookies and analytics tools.
• Account Information: Email and password if you register for a client portal account.

3. How We Use Your Information

We use the information collected to:

• Respond to product enquiries and provide quotations
• Process and manage your orders and service requests
• Send newsletters and product updates (only if you subscribe)
• Improve our website and customer experience
• Comply with legal obligations under Saudi Arabian law

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share information with:

• Trusted service providers who assist in operating our website and business (e.g. email platforms, cloud hosting)
• Manufacturers or brand partners when necessary to fulfil a product enquiry
• Regulatory or government authorities when required by law

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and order records are typically retained for up to 5 years.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption for all data transmissions.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at sales@gulfairsolutions.com.

8. Contact Us

If you have any questions about this Privacy Policy, please contact: